Privacy Policy

Last updated: April 4, 2026

EduSyn ("we", "us", or "our") operates the edusyn.onlinewebsite and the EduSyn platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we collect:

• Account information: Institute name, email address, phone number, and password.
• Subdomain preference: Your chosen subdomain slug (e.g., yourname.coaching.edusyn.online).
• Institute data: Student records, batch schedules, fee records, attendance data, exam results, and communications that you enter into the platform.

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, time spent on the platform.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Marketing attribution: UTM parameters (source, medium, campaign) from referral links.

1.3 Third-Party Services

• Google reCAPTCHA v3:We use Google reCAPTCHA on our signup form to protect against spam and abuse. This service may collect hardware and software information, such as device and application data, and send it to Google for analysis. Your use is subject to Google's Privacy Policy and Terms of Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Create and manage your account and subdomain.
• Send transactional communications (account verification, password resets, billing notifications).
• Send product updates and promotional communications (you can opt out at any time).
• Monitor usage patterns to improve performance and features.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations.

3. Data Storage and Security

• Your data is hosted on secure cloud infrastructure with encryption at rest and in transit (TLS/SSL).
• Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Each institute's data is logically isolated within our multi-tenant architecture.
• We implement role-based access controls to limit internal access to your data.

4. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• Service providers: Trusted third parties that help us operate the Service (hosting, email delivery, payment processing), bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or government regulation.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data by contacting us.
• Export your institute data in a standard format.
• Opt out of promotional communications at any time.

6. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription or your trial expires, we retain your data for 30 days to allow reactivation. After that, your data is permanently deleted from our systems within 90 days.

7. Cookies

We use essential cookies for authentication and session management. Google reCAPTCHA may set additional cookies as described in their privacy policy. We do not use advertising or tracking cookies.

8. Children's Privacy

Our Service is intended for use by coaching institutes and their administrators, not by children directly. Institute administrators are responsible for obtaining appropriate consent before entering student data (including minor students) into the platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

• Email: hello@edusyn.online
• Phone: +91-7991101500